Saturday, October 08, 2011


The video screen in the menu board has been broken out of service software offline for over a month now disallowing customers from having visual confirmation that their order is being taken correctly and lengthening the ordering process by requiring the order taking employee to verbally repeat the order back to each and every customer, rather than being able to gain order accuracy confirmation by simply asking the customer, "Is your order correct on the screen?" It is a small thing, but deeply affects the customer experience overall. Each time I return to this location and find the screen STILL BROKEN, I sigh and resign myself to the fact that my fast food will, once again, be not so quick.

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